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Windows XP Preview
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The Help and Support system in Windows XP is greatly improved over anything in the past. A searchable system of compiled HTML files (ever wonder what the .chm extension means?) provides the bulk of the help system, but should your question go beyond the basic help system to a specific problem, built-in searching of the Microsoft Knowledge Base is available too (internet connection required to search the MSKB).
Should you have a problem with your system, and you would like your computer knowledgeable friend to help you with it, you can invite them to help you using Remote Assistance. With your permission, this will allow them to connect to your computer from their own. Then, they can see your screen and guide you on what to do, or if you want, they can even do it for you.
Did you accidentally install a program that corrupted something, and now Windows isn't working right? A System Restore utility will help you undo the changes that program made, and get your system back up and running.
The Did You Know section is updated occasionally with new tips and tricks that might help you on your trek through this new version of Windows.
Beyond the Help and Support Center itself, Windows XP has a much better set of troubleshooting wizards than past versions of Windows have had. These wizards will help you diagnose a simple problem you might be having, such as not being able to print, or a problem with a new piece of hardware.