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Windows XP

Using Safe Mode to Troubleshoot

Before beginning this tutorial please understand it is designed for use ONLY with Windows XP and ONLY if there is a current problem which interferes with the normal operation of Windows.


Removing Unsigned Drivers Part 2

Now that you've written down your display adapter drivers we can continue to scan for unsigned drivers. To do this..

1) Click Start> Run> type sigverif in the Open: Line and press OK.

2) Once File Signature Verification opens, click the Advanced button.

3) in the Search Tab, select "Look for other files that are not digitally signed." in the Look in Folder box type: C:\Windows\System32\Drivers

4) Once you've filled out the location, click OK then START on the main verification screen. Windows will then scan your system and produce a list of drivers which have not been digitally signed. Now click Close. The program will produce a log and txt file of the unsigned drivers which can be found in the Windows directory (C:\windows\) named sigverif.txt

5) Using this list, you can determine which drivers need to be moved because they are unsigned. The purpose of this is to determine whether an unsigned driver(s) is causing a problem while in normal mode of Windows.

6) To test whether the problem is due to an unsigned driver, we'll move all of the unsigned drivers to a new folder you create. To create a folder, Navigate to your C:\ drive either using My Computer or Windows Explorer and Right Click > Select New > Folder and give it a name you'll easily remember (you may want to write it down.)

7) Now that you've created a folder to move the unsigned drivers to, we'll need to open another instance of My Computer or using Windows Explorer, navigate to: C:\Windows\System32\Drivers folder.

8) Using the list of UNSIGNED Drivers, begin selecting them and moving them (Drag and Drop) to the new folder you created in C:\.

9) Once you've moved all unsigned drivers, restart again into normal mode.

10) Test the program or function to see whether you still have problems or receive the same error message. Note: Because most driver files are associated with registry entries that haven't been changed you may receive this error: At least one driver or service failed to start...

11) If the problem/issue no longer occurrs, the issue was likely caused by unsigned drivers. To determine which driver(s) is the result of the problem, use either of the following.

Put drivers that are related to the same program or device with the problem back into the C:\Windows\System32\Driver folder then restart and see if the problem reappears. If it does you'll need to continue the test by removing the unsigned drivers again, restarting, then adding one unsigned driver, restarting, testing the program or device for errors and continuing until you encounter the error.

Once you've found the driver that is causing the error you may elect to remove/uninstall it OR, disable the driver or service.

To turn off a service,

1) Click Start > Run > type: %systemroot%\system32\services.msc /s

2) A local services window will appear. Inside this window is a list of all current local services and their status. The name of the service is to the left with it's status to the right.

3) Locate the service which may be causing the problem, double click it and in the Startup Type drop down list select Disabled. Press OK and Restart.

To turn off a driver,

1) Click Start > Run > type: %systemroot%\system32\compmgmt.msc

2) The Computer Management Window will open. Click Device Manager in the left pane. To the right will be a list of various hardware. Locate the device in the list by expanding the category it fits in. To disable the device, double click it. The properties window will appear, from this window at the bottom of the General Tab will be the Drop Down List for Device Usage. Select "Do not use this device (Disable)"

3) Click OK and then contact the manufacturer of the device for an updated driver for the device.

CONTINUE TO... Editing Startup Programs.

 

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